Order Tracking
Enter your order number and checkout contact to see the latest delivery status.
How to track your order with Vaanis
This is where you track your order with Vaanis. Enter your details in the form above to see where your parcel is, from confirmation to your doorstep. If you have an account, the same view is waiting in My Account under Order Tracking.
Within an hour of checkout you receive an order confirmation email listing everything you bought. Once your order is prepared and handed to our courier network, a second email follows with your tracking number and the number of parcels on their way. Give that number up to 48 hours to show its first update, while the carrier scans your parcel into its system. From then on, you can track your order here as it moves from dispatch, through transit, to delivery.
How we choose what we sell
Vaanis does not try to stock everything. We curate practical products for everyday life, from home and kitchen to beauty, pets, kids, sports, automotive and fashion, and each one earns its place by being genuinely useful at a fair price.
Every item comes from a vetted network of manufacturing and fulfilment partners. Buying directly from them, rather than paying for retail floor space, keeps our prices honest. And we stand behind what we send: if something is not right, you have 14 days from delivery to return it unused and in its original condition, as our returns policy explains.
Checked before it leaves
A good find should arrive looking like one. Before dispatch, your order is checked against what you ordered, so the parcel you open matches the confirmation in your inbox. What we look for depends on the product:
- Home and kitchen: the right model, with every lid and attachment in the box.
- Beauty and personal care: the correct shade or variant, seals intact.
- Pets, kids and toys: all parts present, packaging undamaged.
- Fashion and accessories: the size and colour you chose.
- Automotive: the fit shown in the listing, fittings included.
Then everything is packed to travel, because many of our parcels cross borders before they reach you.
Processing time and busy seasons
Orders are normally processed within 1 to 2 business days of your order confirmation email, not counting weekends and holidays. That time covers picking, checking and packing your items and handing them to the carrier. As soon as it is done, your shipping email arrives and you can track your order from this page.
Around Black Friday and Cyber Monday, Christmas and New Year, Valentine's Day, back-to-school and the summer sales, volumes rise for us, our partners and every carrier at once, and customs queues lengthen. Preparation can take longer in these weeks. Our dates are estimates, not guarantees, so if a gift has to arrive by a set day, order a little earlier.
Delivery times and where to learn more
Delivery estimates are counted from dispatch. Orders to the United States usually arrive in 3 to 5 business days, to the United Kingdom and the European Union in 1 to 3 weeks, and to other countries in 2 to 4 weeks. Standard shipping is $5.99 in the US, $9.99 in the UK and $12.99 in the EU, and free on orders over $50, $75 and $90 respectively.
We ship from partner facilities in Poland, China, Hong Kong and elsewhere, chosen per product, so one order can arrive as more than one parcel. For rates, delivery attempts and address changes, see our delivery information page.
Earn rewards while you wait
Every order you track also adds to your rewards. Members of the Vaanis loyalty programme earn points on each purchase, from 1 point per dollar at Silver to 2 at Platinum, plus 100 points for creating an account. Points never expire while your account stays active, and 500 points take $5 off a future order. Membership is free: see the tiers on our loyalty programme page.
Questions and problems
We are a small team and we read every message. If anything about your delivery is unclear, contact us or write to support@vaanis.com with your order number, and we will look into it.
If something has gone wrong and you want it handled formally, our complaints process sets out how. Complaints handled by our Contact Centre are usually resolved within 3 business days, and in most cases our final response reaches you within 3 weeks.
Frequently asked questions
I have not received a tracking number yet. Is that normal?
Yes, while your order is still being prepared. The tracking number is emailed once your order is dispatched, normally within 1 to 2 business days of your confirmation email. Check your spam folder, and if nothing has arrived after that, contact us and we will resend it.
Why is my tracking not updating?
A new tracking number can take up to 48 hours to show its first scan, and international parcels can go quiet between hand-overs or at customs before updating all at once. If your order has not arrived within 10 days of your shipping confirmation email, get in touch and we will check with the carrier.
Why did my order arrive in several parcels?
Our products ship from different partner facilities, so items from one order can travel separately. If one item is delayed, the rest is sent first and the delayed item follows as soon as it is in stock. Your shipping email states how many parcels to expect.
I entered the wrong delivery address. What can I do?
Contact us straight away. We can change the address only while your order has not been processed and is still with us. Once it has left the warehouse, changes must be requested through the courier service.
Will my order take longer during Black Friday or the holidays?
It can. Sale periods and the end-of-year holidays bring higher volumes for us and for carriers, so processing may run past the usual 1 to 2 business days. For gifts, order early, and check current timings on our delivery information page.
What happens if I am not home when my parcel arrives?
If the parcel cannot be left somewhere safe, the courier leaves a card showing when delivery was attempted. Delivery is attempted twice before the parcel comes back to us. If that happens, contact us and we will help with next steps.
My item arrived damaged or is not what I ordered. What now?
We are sorry, that is not what we want for you. Email support@vaanis.com with your order number and a photo, and we will take care of it from there. Our returns policy covers the details, and our complaints process is there if you are not satisfied with the outcome.
Can every order be tracked all the way to my door?
Most can, but some international routes do not offer end-to-end tracking. Where that is the case, our satisfaction guarantee stands in its place: if your order does not arrive as it should, tell us and we will work it out with you.